Front Desk Receptionist · Los Tajibos, a Tribute Porfolio Hotel · Santa Cruz

Los Tajibos, a Tribute Portfolio Hotel is looking for your talent.

Front Desk Receptionist

📍 Santa Cruz | 🏢 On-site

Join our team as our next Front Desk Receptionist! You'll play a key role in our operations, ensuring a memorable experience for every guest through your warmth and efficiency.

Job Purpose

Provide warm, personalized service to guests throughout their arrival, stay and departure, assisting them with their inquiries and requests, managing reservations, and coordinating with the hotel’s various departments to deliver a pleasant experience and high-quality service.

Requirements:

• Degree or studies in Hospitality, Tourism, Business Administration, Public Relations or related fields. Additional training in customer service and hotel services is a plus.
• Availability to work rotating shifts, including weekends and holidays.
• At least one year of previous experience in hotel front desk or customer service is preferred.
• Ability to communicate in English with our guest (C1 level required)
• Knowledge of tourist, recreational and dining attractions in the department of Santa Cruz de la Sierra (desirable).
• Positive attitude toward teamwork and serving the public.

Key Responsabilities

• Welcome and assist guests during their arrival, stay and departure, carrying out check-in and check-out procedures.
• Verify reservations, documentation and room availability. 
• Handle guest inquiries, requests and concerns, coordinating with the relevant departments to provide kindly and timely solutions.
• Coordinate guest requests and needs with the hotel’s various departments.
• Manage phone calls, emails and other front desk communications.
• Process payments, verify payment methods and issue the corresponding documentation.
• Record and keep guest and reservation information up to date.
• Conduct shift handovers, sharing the information needed to ensure service continuously.
• Comply with the service procedures, policies and standards established by the hotel.

Competencies

• Service orientation: Demonstrate a friendly attitude and willingness to meet guests’ needs.
• Teamwork: Maintain effective coordination with the hotel’s various departments.
• Accountability: Carry out assigned duties and procedures in a timely manner.

Skills

• Personalized guest service.
• Active listening.
• Ability to perform under pressure.
• Organization and planning.

📩 We're looking for talented people committed to delivering service excellence. If you stand out for your proactive attitude and attention to detail, there's a place for you on our team! Apply today at trabajito.com.bo and be part of the excellence at Los Tajibos.