Customer Support Assistant

Tello is one of the fastest-growing mobile providers in the USA.

We are looking for a self-motivated professional to join our Customer Support team who will provide our US clients with excellent user experiences and facilitate client retention by building strong customer relationships.

• This is NOT telesales, cold-calling, or outbound calling.
• This is NOT a remote work position - Cochabamba office only.

The ideal candidate should have:

• Fluent Spoken English (Advanced Spoken English Required).
• Excellent communication skills both written and verbal.
• Passion for helping people and going the extra mile for customers.
• Excellent problem-solving abilities.
• Knowledge of high-level customer service principles and practices.
• Computer literacy and the ability to learn new applications.
• Ability to treat people with respect under all circumstances.
• Great work ethic, be conscientious with attention to detail.
• Ability to manage difficult customer situations with professionalism.
• A motivation to improve themselves and the customer experience.
• Ability to work with colleagues of all nationalities & backgrounds.
• A bright & curious mind full of great ideas and brilliant suggestions.
• Availability to work afternoon and evening shifts (No overnight shifts).

Job description:

• Handles inbound calls about customers' inquiries.
• Provides support to customers via phone, email & chat.
• Troubleshoots problems.
• Assists customers with navigating our websites.
• Investigates, researches & provides prompt solutions.
• Identifies and escalates priority issues.
• Follows up customer calls & feedback.
• Handles important data entry for ticket escalations.

Tello welcomes the right person into a young, dynamic environment with the following benefits:

• Flexible schedule (Students are welcome to apply also).
• Friendly working environment in a modern office located centrally.
• Stability within a long-established (22 years in Cochabamba), successful, and growing online company.
• Training, assessments, and performance-related rewards.
• Above average remuneration with full health & dental insurance.

This position requires the candidate to reside in or around Cochabamba City.

Please do not apply if you live outside Cochabamba and are unable to relocate.

Send your (English Only) resume & cover letter via trabajito.com.bo